Site Supervisor – Security Operations (HOA Community)
Company: SMI
Location: Miami, FL Area
Position: Working Site Supervisor
Pay Rate: $23.00 per hour
Schedule: Wednesday – Sunday | 3:00 PM – 11:00 PM
Position Overview:
SMI is seeking an experienced and motivated Working Site Supervisor to oversee security operations at a prestigious Homeowners Association (HOA) community in the Miami area. This leadership position is responsible for supervising a team of seven (7) security officers while actively performing security duties alongside the team.
The ideal candidate will possess strong leadership skills, extensive HOA security experience, excellent customer service abilities, and a proven track record of managing personnel, schedules, and day-to-day security operations. This individual must be capable of maintaining high service standards while ensuring the safety and security of residents, guests, vendors, and community property.
The Site Supervisor serves as the primary point of contact for operational matters and is expected to lead by example, maintain professionalism at all times, and effectively respond to emergencies, staffing issues, and community concerns.
Essential Duties and Responsibilities:
Leadership & Supervision:
- Directly supervise, mentor, and support a team of seven (7) security officers.
- Lead by example while serving as a working supervisor and performing security duties as needed.
- Conduct daily shift briefings and ensure officers understand post orders, policies, and procedures.
- Monitor officer performance and provide coaching, training, and corrective action when necessary.
- Ensure all posts are staffed appropriately and maintain adequate coverage during scheduled shifts.
- Assist with recruiting, onboarding, and training new security personnel as assigned.
- Maintain open communication with management, HOA representatives, residents, and staff.
Security Operations:
- Oversee gatehouse operations and ensure proper visitor management procedures are followed.
- Conduct and supervise rover patrol operations throughout the community.
- Ensure compliance with all security protocols, post orders, and client requirements.
- Respond to incidents, emergencies, resident concerns, and operational issues in a timely and professional manner.
- Investigate and document incidents, accidents, and security concerns.
- Prepare and review daily activity reports, incident reports, and other required documentation.
- Monitor access control systems, surveillance equipment, and community security measures.
- Coordinate with local law enforcement, emergency responders, and property management when necessary.
Administrative Responsibilities:
- Develop and manage officer schedules and staffing assignments.
- Address call-offs, shift vacancies, and staffing challenges.
- Ensure accurate timekeeping and attendance records.
- Maintain operational reports and submit required documentation to management.
- Participate in client meetings and provide operational updates when requested.
- Ensure all company and client policies are consistently enforced.
Required Qualifications:
- Minimum of four (4) years of security supervisory experience.
- Previous HOA/community security experience required.
- Active Florida Class "D" Security Officer License.
- Clean driving record required.
- Valid driver's license and reliable transportation.
- Experience managing schedules, staffing, and personnel performance.
- Strong knowledge of gatehouse operations and access control procedures.
- Experience conducting and supervising rover patrol operations.
- Bilingual in English and Spanish required.
- Strong computer skills and report-writing abilities.
- Excellent verbal and written communication skills.
- Demonstrated leadership and team management experience.
Knowledge, Skills & Abilities:
- Strong conflict resolution and de-escalation skills.
- Exceptional customer service and resident relations experience.
- Ability to make sound decisions under pressure.
- Strong organizational and time-management skills.
- Ability to effectively respond to operational issues and staffing challenges.
- Ability to maintain professionalism and confidentiality.
- Strong problem-solving and critical-thinking skills.
- Ability to build positive relationships with residents, HOA management, and staff.
Availability Requirements:
- Must be available Wednesday through Sunday from 3:00 PM to 11:00 PM.
- Must be available 24/7 and on call for emergency situations and operational needs.
- Must be willing to respond to urgent staffing or security-related issues outside of scheduled hours when necessary.
Physical Requirements:
- Ability to stand, walk, and patrol for extended periods.
- Ability to perform indoor and outdoor duties in various weather conditions.
- Ability to respond quickly and effectively during emergencies.
- Ability to lift and carry equipment as required by the position.
Compensation & Benefits:
- Competitive pay rate of $23.00 per hour.
- Company-sponsored benefits package available.
- Benefits and additional compensation details will be discussed during the interview process.
- Professional growth and advancement opportunities within SMI.
Equal Employment Opportunity Statement
SMI is an Equal Opportunity Employer and is committed to fostering a diverse, inclusive, and respectful workplace. Employment decisions are based on qualifications, merit, business needs, and applicable federal, state, and local laws.
SMI prohibits discrimination and harassment of any kind and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under applicable law.
All offers of employment are contingent upon successful completion of pre-employment screening, verification of credentials, and satisfaction of client-specific requirements.