Security Management Innovation
Security Operation Manager
Miami, Florida•Full-time
$60,000 annually
$60,000 annually
About the Job
SMI Security – Security Operations Manager
Salary: $60,000 Base Salary + Overtime Performance Bonus
Employment Type: Full-Time
Location: South Florida
Reports To: Senior Operations Management
Employment Type: Full-Time
Location: South Florida
Reports To: Senior Operations Management
Position Overview:
SMI Security is seeking an experienced, hands-on Security Operations Manager to oversee multiple security accounts and ensure quality service, proper staffing, client satisfaction, and operational efficiency.
Key Responsibilities:
- Manage daily security operations and multiple client accounts.
- Ensure all posts are properly staffed and operational.
- Conduct scheduled and unscheduled site inspections.
- Supervise Site Supervisors, Shift Supervisors, and Security Officers.
- Manage staffing, scheduling, attendance, and callouts.
- Work with Recruiting and HR to maintain proper staffing levels.
- Monitor and control overtime, with a target of under 5%.
- Build strong client relationships and respond to concerns.
- Handle security incidents, investigations, and corrective actions.
- Ensure compliance with SMI policies, client requirements, and Florida security regulations.
- Provide coaching, training, and performance management.
- Prepare staffing, overtime, incident, inspection, and performance reports.
Required Qualifications:
- Valid Florida Class D Security License.
- Valid Florida Driver License.
- Reliable transportation.
- Previous security management or operations management experience.
- Experience supervising Security Officers and Supervisors.
- Strong communication, organizational, and problem-solving skills.
- Ability to manage multiple accounts and work flexible hours.
- Ability to travel between assigned client locations.
Bilingual English/Spanish is a plus.
What SMI Is Looking For:
SMI is looking for a hands-on leader who takes ownership, understands field operations, holds employees accountable, builds strong client relationships, solves problems quickly, and knows how to control staffing and overtime.
Compensation:
$60,000 Base Salary + Overtime Performance Bonus
Qualified managers may earn an additional performance bonus for maintaining assigned operations below the 5% overtime target, subject to SMI requirements and management approval.
Apply today for immediate consideration.
Application Question(s):
- “Are you willing and able to be on call 24/7 as required by the position?”
Experience:
- Operations management: 5 years (Required).
- Security: 5 years (Required).
- Supervising: 5 years (Required).
Language:
- Spanish (Required).
- English (Required).
License/Certification:
- Class D (Required).
- Driver license (Required).