Security Management Innovation
Security Front Desk
Miami, Florida•Full-time
$17 hourly
$17 hourly
About the Job
SMI SECURITY.
NOW HIRING – BILINGUAL FRONT DESK / CONCIERGE SECURITY OFFICER.
Location: The Metropolitan – Brickell, Miami, FL.
Property Type: Luxury High-Rise Condominium.
Pay Rate: $17.00 per hour.
Schedule: Full-Time – Swing Shift (Afternoon/Evening).
Language Requirement: Bilingual – English and Spanish (Required).
Property Type: Luxury High-Rise Condominium.
Pay Rate: $17.00 per hour.
Schedule: Full-Time – Swing Shift (Afternoon/Evening).
Language Requirement: Bilingual – English and Spanish (Required).
Position Overview:
SMI Security is currently seeking a professional, dependable, and customer-service-oriented Bilingual Front Desk / Concierge Security Officer for The Metropolitan, a luxury high-rise condominium located in the Brickell area of Miami.
This position requires an individual who is fluent in both English and Spanish and can communicate effectively with residents, guests, vendors, and property management.
The selected candidate will serve as the first point of contact for residents and visitors, providing a welcoming, professional, and secure environment while maintaining control of building access and front desk operations.
The ideal candidate must possess excellent communication skills, a professional appearance, strong customer service abilities, and the ability to multitask in a busy residential high-rise environment.
Key Responsibilities:
- Serve as the primary point of contact for residents, guests, and visitors entering the building.
- Provide exceptional customer service while maintaining a professional and welcoming front desk environment.
- Communicate fluently in both English and Spanish.
- Monitor and control building access to ensure only authorized individuals enter the property.
- Verify visitors, contractors, and vendors according to established building procedures.
- Manage visitor registration and maintain accurate visitor logs.
- Answer incoming telephone calls and direct inquiries appropriately.
- Assist residents with general questions and requests.
- Coordinate with property management, maintenance personnel, and other building staff.
- Monitor the lobby and report suspicious activity or security concerns.
- Prepare accurate daily activity reports and incident reports.
- Follow established post orders, security procedures, and company policies.
- Maintain a professional appearance and demeanor throughout the assigned shift.
Qualifications & Requirements.
Candidates must meet the following qualifications:
- Bilingual in English and Spanish – Mandatory.
- Excellent verbal and written communication skills.
- Previous front desk, concierge, hospitality, or security experience preferred.
- Strong customer service and interpersonal skills.
- Professional appearance and excellent workplace etiquette.
- Basic computer knowledge, including email, visitor management systems, and electronic logs.
- Ability to multitask and remain composed in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Dependable, punctual, and able to work independently.
- Valid Florida Class D Security License required.
- Must be able to successfully complete company background screening.
What We Are Looking For:
SMI Security is looking for someone who understands that front desk security is about more than monitoring an entrance. It requires professionalism, communication, customer service, and the ability to represent both SMI Security and the property positively.
The ideal candidate will take pride in assisting residents, maintaining building security, and delivering a high standard of service.
Compensation & Benefits of the Position:
- Competitive pay of $17.00 per hour.
- Full-time employment opportunity.
- Assignment at a luxury high-rise condominium in Brickell.
- Opportunity to develop experience in residential concierge and security operations.
- Professional work environment.
Interview Process:
SMI Security is currently scheduling interviews for qualified candidates.
To schedule your interview, contact our office:
SMI Security – 305-406-2225.
Office Hours: Monday – Friday, 9:00 AM – 5:00 PM.
JOIN THE SMI SECURITY TEAM.
If you are bilingual in English and Spanish, have excellent customer service skills, and take pride in providing professional front desk service, we encourage you to apply.
Come be part of a team that values professionalism, reliability, and exceptional customer service.
SMI SECURITY – PROFESSIONALISM. INTEGRITY. ACCOUNTABILITY.