SMI Security

Gatehouse Attendant – Residential Community

Location: Tamarac, Florida
Pay Rate: $16.00 per hour
Schedule: Friday–Tuesday, 2:00 PM–10:00 PM
Days Off: Wednesday & Thursday
Position Type: Gatehouse / Community Access Control

Position Summary:

SMI Security is seeking an experienced and professional Gatehouse Attendant to join our security team at a residential community in Tamarac, Florida serving residents age 55 and older.

The Gatehouse Attendant will be responsible for maintaining a professional presence at the community entrance, controlling and monitoring access, assisting residents and authorized visitors, enforcing established community rules and regulations, and maintaining accurate records.

This position is best suited for an individual who is computer savvy, dependable, professional, customer-service oriented, and comfortable working in a steady-paced residential environment.

Essential Responsibilities:

Operate and monitor the community gatehouse and access-control systems.
Verify residents, guests, vendors, contractors, and other authorized individuals entering the community.
Follow established procedures for visitor access, guest registration, deliveries, contractors, and service personnel.
Maintain accurate visitor logs, access records, and other required documentation.
Utilize computers, access-control software, telephones, and other electronic systems as required.
Communicate professionally with residents, visitors, property management, and emergency personnel.
Enforce community rules, regulations, access-control procedures, and security policies in a professional and respectful manner.
Monitor the entrance area and report suspicious, unauthorized, or unusual activity.
Respond appropriately to resident and visitor inquiries while maintaining a courteous customer-service approach.
Assist with directing visitors and providing general information regarding community access procedures.
Maintain confidentiality regarding residents, visitors, community operations, and security-related information.
Report incidents, safety concerns, policy violations, or other issues to the appropriate SMI supervisor or community management.
Complete required daily activity reports and shift documentation accurately.
Maintain a clean, organized, and professional gatehouse environment.
Perform other security and gatehouse-related duties as assigned.

Qualifications:

The ideal candidate should have:

Previous experience working as a gatehouse attendant, security officer, access-control officer, concierge, front desk attendant, or similar position.
Strong computer skills and the ability to learn and operate access-control systems.
Excellent verbal and written communication skills.
Professional appearance and demeanor.
Strong customer-service skills.
Ability to enforce rules and regulations while remaining courteous and respectful.
Ability to remain alert and attentive throughout the assigned shift.
Ability to work independently with limited supervision.
Reliable attendance and punctuality.
Ability to maintain accurate records and complete required reports.
Valid Florida Security D License, if required for the assigned post.

Work Environment:

This is a steady-paced residential community environment. The successful candidate should understand that the position requires consistent attention to detail, professionalism, and interaction with residents and visitors.

The Gatehouse Attendant must be able to balance security responsibilities with excellent customer service, recognizing that residents should be treated with respect while community access policies and regulations are consistently enforced.

Schedule & Compensation:

Pay: $16.00 per hour

Work Schedule:

Friday: 2:00 PM–10:00 PM
Saturday: 2:00 PM–10:00 PM
Sunday: 2:00 PM–10:00 PM
Monday: 2:00 PM–10:00 PM
Tuesday: 2:00 PM–10:00 PM
Wednesday & Thursday: OFF

SMI Security Expectations:

SMI Security expects all employees assigned to this position to maintain a high standard of professionalism, reliability, communication, customer service, confidentiality, and compliance with post orders and community policies.

Attendance and punctuality are essential. The selected candidate must be dependable and capable of consistently reporting for scheduled shifts and performing assigned responsibilities.

If you are an experienced security professional who enjoys working with people, is comfortable with technology, and takes pride in providing professional access control and customer service, SMI Security encourages you to apply.

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