Security Management Innovation

NOW HIRING: FRONT DESK SECURITY OFFICERS

Security Management Inc. (SMI) | North Miami Beach, Florida

Starting Pay: $17.00 per hour
Open Positions: 2
Schedule: To Be Discussed During the Interview

Position Overview:

Security Management Inc. (SMI) is seeking two professional, dependable, and customer-service-oriented Security Officers for front desk positions at a residential community in North Miami Beach, Florida.

The ideal candidates will have previous front desk security experience, strong communication skills, and a working knowledge of Homeowners Association (HOA) policies, procedures, and residential community security protocols.

These positions require individuals who demonstrate professionalism, accountability, punctuality, sound judgment, and the ability to enforce community rules consistently while providing courteous service to residents, guests, vendors, and visitors.

Selected candidates must be available to work weekends and maintain reliable attendance in accordance with their assigned schedules.

Essential Job Responsibilities:

1. Front Desk Operations and Access Control:

• Staff the front desk and maintain a professional, welcoming, and alert presence at all times.
• Monitor and control access to the property in accordance with established HOA policies and site-specific procedures.
• Verify visitors, contractors, vendors, and guests before granting access.
• Follow established visitor registration, authorization, and check-in procedures.
• Contact residents or authorized personnel to confirm visitor access when required.
• Maintain accurate visitor logs, access records, and other required documentation.
• Monitor entry points and promptly report unauthorized access attempts or suspicious activity.

2. HOA Policy and Procedure Compliance:

• Understand, follow, and consistently enforce applicable HOA rules, regulations, and property procedures.
• Follow established protocols for resident access, guest registration, vendor entry, deliveries, and other front desk functions.
• Apply policies consistently, professionally, and without favoritism.
• Refer policy disputes, resident complaints, and requests for exceptions to the appropriate site management representative.
• Maintain confidentiality regarding residents, visitors, property operations, and sensitive information.
• Follow all applicable SMI policies, site post orders, and client instructions.

3. Customer Service and Professional Communication:

• Provide courteous and professional assistance to residents, visitors, vendors, and property management.
• Communicate clearly and respectfully, including when explaining access requirements or enforcing community policies.
• Answer incoming calls, direct inquiries, and relay messages as required.
• Demonstrate patience, discretion, and conflict-resolution skills when addressing difficult situations.
• Maintain a professional appearance, demeanor, and service standard throughout every shift.

4. Reporting and Documentation:

• Complete daily activity reports, incident reports, visitor logs, and other required records accurately and promptly.
• Document unusual activity, policy violations, access issues, complaints, and security concerns.
• Notify the appropriate supervisor or management representative of incidents requiring attention.
• Maintain accurate shift notes and communicate relevant information during shift changes.
• Use designated communication systems and technology in accordance with site procedures.

5. Safety and Security Responsibilities:

• Remain alert and attentive while assigned to the front desk.
• Identify and report suspicious behavior, safety hazards, emergencies, and potential security risks.
• Follow emergency response procedures and notify emergency services when appropriate.
• Cooperate with property management and emergency responders as necessary.
• Perform assigned duties in accordance with established post orders and lawful management instructions.

Minimum Qualifications:

Applicants must meet the following requirements:

• Previous front desk security, concierge security, residential security, or similar experience is strongly preferred.
• Working knowledge of HOA policies, residential community procedures, visitor management, and access control is preferred.
• Strong verbal and written communication skills.
• Professional customer service skills and the ability to interact effectively with diverse individuals.
• Dependable attendance and punctuality.
• Availability to work weekends and fulfill the requirements of the assigned schedule.
• Ability to remain attentive, exercise sound judgment, and follow written and verbal instructions.
• Ability to complete reports and maintain accurate records.
• Professional appearance and conduct consistent with SMI and client expectations.
• Ability to follow company policies, site-specific procedures, and supervisory instructions.
• Must meet applicable Florida security licensing requirements for the assigned position and successfully complete any required screening and onboarding.

Attendance, Reliability, and Workplace Expectations:

SMI expects all Security Officers to demonstrate consistent attendance, punctuality, dependability, and professional accountability.

Employees are required to:

• Report to work on time and prepared to assume their assigned duties.
• Follow established call-out and absence notification procedures.
• Remain at their assigned post until properly relieved or otherwise authorized to leave.
• Follow all applicable post orders, company policies, and client procedures.
• Maintain appropriate workplace conduct and professional boundaries.
• Promptly report incidents, operational concerns, and potential policy violations through the proper chain of command.
• Cooperate with supervisors, site management, and authorized company representatives.

Failure to meet established attendance, performance, conduct, or policy requirements may result in corrective action, up to and including removal from the assigned site or further employment action, consistent with applicable company policies and law.

Compensation and Interview Process:

• Hourly Pay Rate: $17.00.
• Number of Openings: 2.
• Work Location: North Miami Beach, Florida.
• Weekend Availability: Required.
• Assigned Schedule: To be discussed during the interview with the Site Manager.

The Site Manager will discuss the available positions, scheduling requirements, site-specific expectations, and relevant qualifications during the interview process. Final placement will depend on the candidate's qualifications, availability, and the operational needs of the property.

How to Apply

Candidates with front desk security experience, a strong understanding of residential community operations, and a commitment to professional service are encouraged to apply.

Applicants should be prepared to discuss their previous security experience, knowledge of HOA procedures, availability, attendance history, and approach to customer service and access control.

Join SMI Security and help maintain a safe, professional, and welcoming residential environment through accountability, vigilance, and excellent customer service.