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Security Management Innovation

Front Desk/ Rover Security Officer

Sunny Isles Beach, Florida•Full-time
$17+ hourly
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About the Job

SMI SECURITY – NOW HIRING

Front Desk / Rover Security Officer

Location: Marian Towers – North Miami Beach / Sunny Isles Area
Company: Security Management Innovations (SMI)
Position Type: Full-Time
Pay Rate: $17.00 per hour
Schedule: Friday, Saturday, and Sunday | 7:00 PM – 7:00 AM
Hours: 36 hours per week

Position Overview:

SMI is seeking a professional, dependable, and customer service-oriented Front Desk / Rover Security Officer for Marian Towers, a residential apartment community serving residents aged 60 and older, located between North Miami Beach and Sunny Isles.
This position requires an individual who can balance front desk responsibilities, access control, property patrols, and exceptional customer service. The ideal candidate must be approachable, computer literate, professional in appearance, and comfortable interacting with residents, visitors, vendors, and property management.
The selected candidate will play an important role in maintaining a safe, welcoming, and secure residential environment while demonstrating patience, courtesy, and professionalism when assisting residents.

Key Responsibilities

  1. Front Desk Operations & Access Control:
  • Maintain a professional and attentive presence at the front desk.
  • Greet residents, guests, vendors, and visitors courteously.
  • Answer incoming telephone calls and assist with general inquiries.
  • Monitor property access and maintain accurate visitor logs.
  • Verify visitors and follow established property access procedures.
  • Assist property management with basic administrative duties when necessary.
  1. Rover Duties & Property Patrol:
  • Conduct routine interior and exterior patrols of the property.
  • Monitor hallways, common areas, entrances, and other designated areas.
  • Identify and report suspicious activity, unauthorized individuals, and safety hazards.
  • Maintain visibility throughout the property.
  • Respond promptly and professionally to incidents and resident concerns.
  • Report maintenance issues and security concerns to the appropriate personnel.
  1. Customer Service & Resident Relations:
  • Provide courteous, professional, and respectful customer service.
  • Maintain a friendly and approachable presence.
  • Assist senior residents when appropriate and within the scope of assigned duties.
  • Exercise patience, understanding, and good judgment when addressing resident concerns.
  • Help maintain a welcoming and secure atmosphere throughout the community.
  1. Reporting & Documentation:
  • Complete daily activity reports and incident reports accurately.
  • Maintain visitor logs and patrol documentation.
  • Communicate important information to management and fellow officers.
  • Utilize computer systems for reporting, email, and other administrative tasks.
  • Immediately report emergencies, unusual activity, and security-related concerns.

Qualifications & Requirements:

  • Strong customer service and verbal communication skills.
  • Computer literate and comfortable using basic office software and reporting systems.
  • Professional appearance, attitude, and demeanor.
  • Dependable, punctual, and responsible.
  • Ability to remain calm and exercise good judgment during emergencies.
  • Ability to work independently and as part of a security team.
  • Previous experience in security, concierge services, front desk operations, or customer service preferred.
  • Valid Florida Class D Security License required for the security assignment.
  • Reliable transportation and consistent attendance.

Ideal Candidate:

The ideal candidate is someone who understands that residential security involves more than simply monitoring a property. This individual must be attentive, approachable, respectful, and capable of providing excellent customer service while maintaining security standards.
Experience working in senior residential communities, condominiums, hotels, or concierge environments is a plus.

Compensation & Schedule:

  • Hourly Pay: $17.00.
  • Work Schedule: Friday, Saturday, and Sunday.
  • Shift Hours: 7:00 PM – 7:00 AM.
  • Weekly Hours: 36 hours.
  • Employment Status: Full-Time.

Join the SMI Team!

If you are dependable, professional, computer literate, and enjoy working with people while maintaining a safe residential environment, we encourage you to apply.
Security Management Innovations (SMI)
Equal Opportunity Employer
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